Track Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

How to Track Your Package

You can use the tracking number provided in your shipping confirmation email to check the latest delivery status through the carrier’s website.

When Will I Receive My Tracking Number?

Orders are usually processed within 1–3 business days after payment is confirmed. Orders are processed Monday through Friday, excluding weekends and holidays.

After your order has been shipped, the tracking number will be sent to your email.

Tracking Information Not Updating

Tracking information may take 24–72 hours to update after the package has been shipped. If there is no update right away, please check again later.

Estimated Delivery Time

Standard Shipping: Usually delivered within 8–18 business days, including processing time and shipping time.

Express Shipping: Usually delivered within 6–13 business days, including processing time and shipping time.

Need Help With Your Order?

If you have not received tracking information or need help with your order, please contact us.

Please include your order number and the email address used at checkout so we can assist you faster.

Contact

Email: support@theurbanelora.com
Phone: +1 (325) 710-3200
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM CST