Terms of Service

Last Updated: May 6, 2026

Welcome to The Urban Elora. These Terms of Service describe the terms and conditions that apply when you visit our website, browse our products, place an order, or use any services provided through our online store.

By accessing or using our website, you agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree with these terms, please do not use our website or place an order.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you have permission from a parent or legal guardian to use this website.

You agree not to use our products, website, or services for any illegal or unauthorized purpose. You must not violate any applicable laws when using our website.

2. Products and Product Information

We make every effort to display product images, colors, descriptions, prices, and availability as accurately as possible. However, product colors may appear slightly different depending on your device screen, lighting, or display settings.

Product descriptions, prices, and availability may change at any time without notice. We reserve the right to modify, discontinue, or limit the quantity of any product at our discretion.

3. Orders and Payment

When you place an order on our website, you are making an offer to purchase the selected products. We reserve the right to accept, decline, cancel, or limit any order for any reason, including suspected fraud, incorrect pricing, product availability, or payment issues.

You agree to provide accurate, complete, and current billing, shipping, and payment information. All payments are processed securely through the payment methods available at checkout.

4. Pricing and Billing

All prices are listed in the currency shown on our website. Prices do not include taxes, shipping fees, or other charges unless clearly stated. Final charges will be displayed at checkout before you complete your purchase.

We reserve the right to correct any pricing errors or inaccuracies at any time, including after an order has been submitted.

5. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy. Estimated delivery times are provided for reference only and are not guaranteed. Delivery delays may occur due to carrier delays, weather, holidays, customs processing, or other circumstances outside our control.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

6. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy. Please review our return requirements before requesting a return.

Items must be returned in their original condition, unworn, unused, unwashed, and with original tags or packaging when applicable.

7. Account Information

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You are responsible for all activities that occur under your account.

8. Third-Party Services

Our store may use third-party services, including Shopify, payment processors, shipping providers, analytics tools, and other service providers to operate our website and fulfill orders.

We are not responsible for the content, policies, or practices of third-party websites or services that may be linked from our website.

9. Intellectual Property

All content on this website, including text, images, graphics, logos, designs, product photos, and website layout, is owned by or licensed to The Urban Elora unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use any content from this website without our prior written permission.

10. Prohibited Uses

You agree not to use our website or services for any unlawful purpose, to violate any laws or regulations, to infringe upon intellectual property rights, to submit false or misleading information, to upload harmful code, or to interfere with the security or operation of our website.

11. Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our website that contains errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct any errors and to update or cancel orders if any information is inaccurate at any time without prior notice.

12. Limitation of Liability

To the fullest extent permitted by law, The Urban Elora shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

Our products and services are provided on an “as is” and “as available” basis, except as expressly stated in our policies.

13. Privacy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

14. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page. Your continued use of our website after changes are posted means you accept those changes.

15. Contact Information

If you have any questions about these Terms of Service, please contact us using the information below:

Email: support@theurbanelora.com
Phone: +1 (325) 710-3200
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM CST

Mailing Address:
The Urban Elora
222 W 10th St
Robert Lee, TX 76945
United States